Privacy Policy

01Introduction & Overview

Lucent Works (“we”, “us”, “our”, or “agency”) is dedicated to protecting the privacy of visitors to our website (lucentworks.agency) and clients who partner with us for digital services.

This Privacy Policy outlines what information we collect, how it is used, how we protect it, and your rights regarding personal data when accessing our site or engaging our digital services.

02Information We Collect

We only collect information necessary to provide high-quality agency services and responsive communication:

• Contact Inquiries: Your name, business email address, company or project details, website URLs, and project requirements submitted through our contact forms or direct email.
• Technical & Analytics Data: Anonymized usage data, including browser type, operating system, referrer paths, pages visited, session duration, and approximate geography, gathered via privacy-compliant analytics tools.
• Communication Records: Email exchanges, brief notes, and proposals shared during consultation and project delivery.

03How We Use Your Data

We process collected information solely for legitimate business purposes, including:

• Responding to your project inquiries and scheduling introductory discussions;
• Preparing project scopes, bespoke proposals, estimates, and delivery milestones;
• Executing contracted services across custom web development, technical SEO, GEO, PPC advertising, paid social, analytics, marketing strategy, and CRM automation;
• Monitoring site reliability, performance, and user experience;
• Fulfilling legal, accounting, and contractual obligations.

04Data Sharing & Third-Party Processors

We never sell, trade, or rent personal data to third parties.

Information is shared only with trusted technology infrastructure providers essential to our operations (such as our cloud hosting platform Vercel, analytics providers, and email routing systems) under strict contractual privacy obligations and only to the extent necessary to perform their respective services.

05Cookies & Tracking Technologies

Our site uses essential and performance cookies to enable core site functionality, remember your language preferences (EN/UA), and analyze traffic patterns in aggregate. You can disable or delete cookies at any time through your browser settings without affecting core browsing functionality.

06Security & Data Retention

We implement industry-standard administrative, technical, and physical safeguards to protect information against unauthorized access, loss, alteration, or misuse. All website transmissions are encrypted via modern TLS/HTTPS protocols.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, support ongoing client relationships, or comply with legal retention requirements.

07Your Rights & Choices

Under applicable international privacy standards (including GDPR and CCPA where relevant), you have the right to:

• Access the personal data we hold about you;
• Request rectification of inaccurate or incomplete information;
• Request erasure of your personal data from our active systems;
• Object to or restrict specific forms of data processing.

To exercise any of these rights, email us directly at lucent@lucentworks.agency.

08Contact Us